ADHOCSYOn Demand Workforce
  Deep Dive · Pilot Case Study

India Doesn't Have a
Labour Shortage.
It Has a Coordination Problem.

Every day, Indian warehouses scramble to fill shifts while millions of gig workers wait for work nearby. The distance between them isn't geographic — it's systemic. This is what Adhocsy is built to eliminate.

8–12%
Daily Absenteeism
2–3 hrs
Daily Coordinator Time Lost
₹200+
Lost per Shift to Middlemen
300M+
Blue-Collar Workers Available
  The Problem

The Reality Inside Indian Warehouses

Modern warehouses operate under relentless pressure. Revenue is directly tied to daily throughput — how many orders get picked, packed, and dispatched each shift. When a Picker doesn't show up, throughput drops. When a Loader is absent, trucks wait. When a Packer is missing, fulfilment timelines slip.

The data is stark: across India's warehousing sector, 8–12% of workers don't arrive on an average shift. Supervisors spend 2–3 hours every morning calling fragmented contractors — often learning, too late, that nobody is coming. Demand during festive sales events like Big Billion Days can spike 3–4x within 48 hours, with no reliable system to scale headcount accordingly.

8–12% daily absenteeismOperations disrupted before the shift starts
Agency calls: 12 made, 3 repliedFragmented contractors, no accountability
4–12 hours to confirm a replacementBy then, the dispatch window has closed
Demand spikes 3–4x during sales eventsNo system to scale fast enough
"Warehouses are expected to run like modern businesses — but depend on workforce systems that are still completely offline."

The Money Leakage Nobody Talks About

Beneath the operational chaos lies a financial one. For every shift, multiple layers extract value — and none of it improves reliability.

A Single Shift. Three Very Different Outcomes.

Employer Pays₹750
Lost to MiddlemenAgency margin + coordination overhead
– ₹200
Worker ReceivesAfter delays. After disputes.
₹550

This ₹200 does not ensure attendance. It does not improve reliability. It does not create any value for either party.

When Work Leaves No Trace

The deeper wound is invisible. India's adhoc and gig workers — Pickers, Packers, Loaders, Helpers — perform real, skilled work every single day. But most of this work leaves no formal record.

  • No digital salary history — banks won't issue loans
  • No verifiable work identity — can't build reputation or career progression
  • No proof of income — children's education, housing, healthcare all suffer
  • No feedback or ratings — no incentive to consistently show up
"A system that cannot remember work cannot reward workers with dignity. And a system that does not reward dignity cannot retain workers."

"काम तो रोज़ करते हैं, लेकिन कहीं लिखा नहीं होता कि हमने कितना काम किया। अगर काम का रिकॉर्ड होगा, तो हमें भी आगे बढ़ने का भरोसा मिलेगा।"

— Adhoc warehouse worker, Gurgaon

"अगर काम और पैसे का सही रिकॉर्ड रहेगा, तो बच्चों की पढ़ाई और घर की ज़िम्मेदारी दोनों संभालना आसान होगा।"

— Adhoc warehouse worker, Delhi NCR
  The Pilot

Pilot Story: Gurgaon Fulfilment Centre

A mid-size fulfilment centre in Gurgaon — handling outbound shipments for multiple e-commerce brands on a cost-per-unit model — ran a limited, controlled pilot with Adhocsy during peak-demand days. No contracts were replaced. No systems were overhauled. Just a focused test on adhoc shift coverage.

The Situation Before Adhocsy
  • 8–12% workers absent each day, on average
  • Supervisors spending 2–3 hours daily on contractor calls
  • Last-minute replacements arriving late, at premium cost
  • Worker payouts inconsistent, disputed regularly
  • Dispatch delays during sale days becoming routine
"We were managing labour every day instead of managing operations."

How the Pilot Ran

The setup was deliberately minimal — Adhocsy was used only for adhoc shifts (Pickers and Loaders, primarily), activated during days with known demand spikes or when absenteeism left gaps. Existing full-time staff and contractor arrangements were untouched.

1
Job posted on Adhocsy

Shift details, location, role (Picker / Loader / Helper), and pay posted in under 2 minutes

2
Cluster matching fires automatically

Verified workers within the Gurgaon cluster receive shift alert; nearby workers accept within minutes

3
OTP gate verification at site entry

Worker identity confirmed at gate via OTP. Attendance logged digitally — no paper, no dispute

4
Shift completed, payout triggered

On shift completion, wages transferred directly to worker wallet within 24 hours. Employer gets digital invoice.

5
Dashboard updated in real time

Supervisor sees current headcount, attendance status, and shift fill rate — live on the dashboard

What Changed

Faster Gap Fill

Adhoc shifts filled in under 30 minutes vs 4–12 hours by agency

🕐
Supervisor Time Saved

2–3 hours of daily coordination calls reduced significantly

📊
Full Visibility

Real-time headcount dashboard vs zero visibility before

💰
Worker Trust Built

On-time, transparent payout increased return rates noticeably

🛡️
Zero Paper Disputes

OTP-verified attendance eliminated all attendance-related conflicts

📈
Operations Calmer

Peak days felt manageable. SLA stress reduced noticeably

"We finally felt in control during peak days. The morning scramble — gone."
— Operations Head, Gurgaon Fulfilment Centre
Why This Pilot Matters

No incentives were forced on workers. No processes were broken. No promises were made that couldn't be kept. The only thing that changed was transparency — workers could see pay before accepting, employers could see headcount in real time. That alone changed the dynamic entirely.

"When labour availability becomes visible, operations become calmer. And when workers are paid fairly and on time, they come back."

  Bigger Picture

Aligned With India's Direction

India is actively moving toward formalising gig work — from ESIC coverage for platform workers to the Code on Social Security provisions. Adhocsy is building infrastructure that supports this direction by creating digital work identity, transparent payouts, and accountability — without disrupting the flexibility that workers and employers both depend on.

Economic Times BusinessWorld Reuters
Where Adhocsy Fits

Helping warehouses operate smoothly. Helping workers earn with dignity. Helping India move toward a formal, digital, and inclusive workforce — one shift at a time.

See the Pilot in Action

Whether you run a warehouse or looking for work — Adhocsy is ready to deploy. Be part of the April 2026 pilot launch.

I Need Workforce I Want to Work Explore Warehouse